Contact
A person reads all of these. There is no ticket system and no autoresponder, because at this size those would be furniture rather than a process.
Which address
| Write to | For |
|---|---|
| info@multiagentry.com | Pricing, licences, billing, booking the setup call, anything commercial. |
| support@multiagentry.com | Something is broken and you need it working. A tool failing, a site that will not link, an update that will not install. |
| complaints@multiagentry.com | A complaint, or a suggestion. It goes on the record whether or not there is a fix, which is the difference between it and a support thread. |
If a client site is down right now
Do not wait for an email to be read. Call +92 371 2466114 or message us on WhatsApp. Anything that has taken down a live site is looked at before anything else, and that is what the phone number is for.
We answer Monday to Saturday. We will not promise a response time we cannot keep to, so here is the honest version: most messages are answered the same day, and the phone is the fastest route by a wide margin.
Before you write about something broken
Five lines save the two or three messages it otherwise takes to work out what happened. They are listed on Report a problem, with the one rule that matters:
The setup call
Every licence includes one. We share a screen, install the app and the plugin, configure your agent, and link your first site while you watch. It is not a sales call and there is nothing to sit through: it exists because the first hour with a tool that edits live sites is the hour worth having somebody else in.
Ask for it on the request form with two or three times that suit you.
Elsewhere
Facebook is where releases are announced. It is not a support channel, and a message there will be slower than any of the addresses above.